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error when connecting to Data Recovery appliance

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I'm having a problem connecting to Data Recovery appliance from vShpere client with DR plugin.

I do get prompted for vCenter password, then I get the following error message: "Error: The connection was unexpectedly closed"

I have tried every single solution described in http://communities.vmware.com/thread/208385?start=0&tstart=0 with no success. This is my setup and the things that I've tried so far:

 

-vCenter4 (eval mode) on a Windows 2008 R2 x64 single-homed server (no Linked mode)

-2 x ESX4 clusters Enterprise-Plus licenses

-single Data Recovery 1.1.0.707 appliance

-default self-signed "VMware default certificate" certificate on vCenter

-firewall allows any traffic both ways between VC and DR

-vSphere client and VDR plugin runs from VC machine

-tried  both FQDN and IPs when connecting to VC and DR

-administrative account to VC has a password that does not contain non-ASCII characters

-no VM with more than 16 IPs

-tried with enabled/disabled "vCenter requires verified host SSL certificate" option

 

When running in 'datarecovery -app' with logging set to 7, I see successful communication back and fort between VC and DR and then the last traffic is from DR to port 443 on VC, right before it fails ( see log below). It really makes me think that the problem is with VC server, probably with the fact that VC has default self-signed certificate that DR doesn't trust, but this is just my guess..

 

This has been a very frustrating experience with DR appliance and I would really like to get some answers from you guys. Any help would be greatly appreciated.

 

-Peter

 

 

 

-


"datarecovery -app" output:

 

Connected using API Namespace vim.version.version5.

Authenticating user Administrator

Sending soap request to : login

Received soap response from : login

Logged in!

Sending soap request to : retrieveInternalContent

Received soap response from : retrieveInternalContent

Sending soap request to : retrieveContent

Received soap response from : retrieveContent

Sending soap request to : queryView

Received soap response from : queryView

Sending soap request to : retrieveContent

Received soap response from : retrieveContent

UUID: SMBIOS UUID is reported as '42 15 a2 c6 46 cd 6b 02-b3 64 4b 26 11 7f 93 24'.

 

Sending soap request to : retrieveContent

Received soap response from : retrieveContent

Sending soap request to : retrieveContent

Received soap response from : retrieveContent

Sending soap request to : queryView

Received soap response from : queryView

Sending soap request to : createFilter

Received soap response from : createFilter

Sending soap request to : checkForUpdates

Received soap response from : checkForUpdates

PropCollIF::UpdateCheck: retry loopcount was: 0

VcbAPI::PropCollWrap::GetOIData: Got an unknown type of data object: vim.dvs.DistributedVirtualPortgroup

VcbAPI::PropCollWrap::GetOIData: processing HostSystem host-553

Sending soap request to : GetContent

Received soap response from : GetContent

Sending soap request to : GetLicenseAssignmentManager

Received soap response from : GetLicenseAssignmentManager

Sending soap request to : isFeatureAvailable

Received soap response from : isFeatureAvailable

VcbAPI::PropCollWrap::GetOIData: processing Folder group-v3

VcbAPI::PropCollWrap::GetOIData: processing VirtualMachine vm-531

The change associated with VM property collector field guest.hostName is NULL

The change associated with VM property collector field snapshot is NULL

VcbAPI::PropCollWrap::GetOIData: processing VirtualMachine vm-560

The change associated with VM property collector field snapshot is NULL

VcbAPI::PropCollWrap::GetOIData: processing Datastore datastore-147

VcbAPI::PropCollWrap::GetOIData: Got an unknown type of data object: vim.dvs.DistributedVirtualPortgroup

VcbAPI::PropCollWrap::GetOIData: processing Datacenter datacenter-7

VcbAPI::PropCollWrap::GetOIData: Got an unknown type of data object: vim.dvs.DistributedVirtualPortgroup

VcbAPI::PropCollWrap::GetOIData: Got an unknown type of data object: vim.dvs.DistributedVirtualPortgroup

 

 

 

Using proxy/session authentication, sessionId=52 05 dc 29 c2 a2 0a 71-c0 cc 4c 94 98 a4 8a f9:10.64.60.146, useSSL=0

-


 

 

(btw, it can communicate fine on port 443)

 

 


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