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Arcserve RAW VM backup -

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I have ESXi 5.1 & ESXi 5.5 hosts, both using custom HP DL360 images (Gen8).  When trying to backup a raw VM with Arcserve 16.5 (patched to latest release & support for ESXi 5.5 etc), i get this error returned from ESXi.

 

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1/27/14 15:53:15  [1326.1] SnapshotVM returned -110.

1/27/14 15:53:16  Err_code: -110 SnapshotVM: Exception Raised - Current license or ESXi version prohibits execution of the requested operation.

1/27/14 15:53:16  [1326.1] An unexpected error occurred while creating snapshot for the VM having UUID 564d946e-ea6c-f876-bbf9-xxxxxxxxxx (etc).

 

The free ESXi license is applied to the ESXi hosts as expected. Is anyone familiar with this error response.. Does anyone know if their is a limitation for backup support for VM with the free ESXi license ?

 

I have the cbt enabled correctly and are able to do snapshots successfully.

 

Many Thanks,

Mal


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