Errors with snapshot creation before TSM backup

Hi, we have a problem with backup via TSM.

What we have:

Windows Server 2008SP2

Vcenter 4.1

TSM – 6 version – Client and Server install on one Server with Vcenter

12 VM’s

Problem:

We have a problem only with one VM, and it’s don’t care goes itfirstor lastin the backup list. When Vcenter prepare snapshot which will be write via TSM, we have a few error messages.

From TSM client - dsmsched.log:

03/01/2014 23:07:15 Backup of Virtual Machine 'app'

03/01/2014 23:07:15 Mount virtual machine disk on backup proxy for VM 'app'

03/01/2014 23:07:15

Executing Operating System command or script:

   vcbMounter -h 192.169.***.*** -u backup -p **** -a ipaddr:app.ru -r "e:\mnt\fullvm\app\BACKUP_CURRENT" -t fullvm

03/01/2014 23:07:36 Finished command.  Return code is: 1

03/01/2014 23:07:36

03/01/2014 23:07:36

03/01/2014 23:07:36 Mount virtual machine disk on backup proxy for VM 'app'

03/01/2014 23:07:36

Executing Operating System command or script:

   vcbMounter -h 192.169.***.*** -u backup -p **** -a ipaddr:app.ru -r "e:\mnt\fullvm\app\BACKUP_CURRENT" -t fullvm -m nbd

03/01/2014 23:07:43 Finished command.  Return code is: 1

03/01/2014 23:07:43 ANS9265E Failure mounting Virtual Machine 'app' with vcbMounter command. RC=1

03/01/2014 23:07:43 ANS9264E Incremental backup of Virtual Machine 'app' failed with RC 1

And from VPXD logs:

[2014-03-01 23:07:35.907 04700 info 'App' opID=8e388aaa] [VpxLRO] -- BEGIN task-internal-6184 -- vm-42 -- vim.Task.GetInfo -- 5AF36BF8-BE74-400D-BCCB-DBA196F71B53(6FAF0F8D-9F23-4694-B77E-185634CB812C)

[2014-03-01 23:07:35.908 01696 info 'App' opID=46b9242b] [VpxLRO] -- FINISH task-49283 -- vm-42 -- vim.VirtualMachine.createSnapshot -- 5AF36BF8-BE74-400D-BCCB-DBA196F71B53(6FAF0F8D-9F23-4694-B77E-185634CB812C)

[2014-03-01 23:07:35.908 01696 info 'App' opID=46b9242b] [VpxLRO] -- ERROR task-49283 -- vm-42 -- vim.VirtualMachine.createSnapshot: vim.fault.Timedout:

I found only one KB, but it doesn’t work for our problem. 

http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=1004790

In IBM KB I can’t find anything helpful about ANS9265E and ANS9264E errors.

Please tell me if you need any log or system information.